Frequently asked question
Yes.
Holding a KITAS allows you to open an Indonesian bank account (private or business). This is one of the key benefits of having a legal temporary stay permit in Indonesia.
With a KITAS, you can open accounts at most major Indonesian banks. Requirements typically include:
your passport
your KITAS card or e-KITAS
your NPWP (tax number) — sometimes optional depending on the bank
a local address in Indonesia
A local bank account makes it easier to manage payments, receive funds, and handle daily financial transactions while living in Indonesia.
Rejections are very rare.
In our experience, we have not had a single case where a visa application was rejected, as long as all requirements were met and the applicant provided accurate information.
If you overstay your visa in Indonesia, you must pay an overstay fine of 1,000,000 IDR per day per person (around 65 USD). The payment must be made in cash at the airport or Immigration office when you leave the country.
You should plan an additional 20–30 minutes at the airport for the overstay procedure.
Important notes
Short overstays (a few days) are usually handled quickly and result only in the standard fine.
Very long overstays may lead to additional questioning, delays, further administrative actions or deportation.
Paying the fine does not ban you from returning, as long as there are no other violations.
The best option is always to extend your visa before it expires to avoid unnecessary fees and delays.
You can submit your documents immediately after payment confirmation.
How it works:
Place your order on our website and ensure payment confirmation.
Right after checkout, you’ll automatically receive a digital application form.
In this form, you can upload your required documents, passport scan, and personal details.
Didn’t see the form?
You’ll also receive the link to the form via email immediately after payment confirmation.
→ Please check your inbox and spam folder. You can access and fill out the visa application form as soon as you receive the email with the link. If you encounter any issues, remember to check all email folders or contact support for further assistance. By following these steps, you can ensure a smooth process for accessing and submitting your visa application form. Ensure that your payment has been confirmed to avoid delays in receiving the email. If you still cannot locate the email, please contact support for assistance in resending the link.
If your visa has already expired, you must expect to pay an overstay fine of 1,000,000 IDR per person per day.
The fine must be paid in cash at the airport or at the Immigration Office when you leave Indonesia. It’s important to plan a bit of extra time for the payment process.
Longer overstays can lead to more serious consequences, such as:
Complications with future visa applications
Deportation
Entry bans
What should you do now?
✔ 1. If your visa type can still be extended
Start the extension process immediately.
Whether an extension is still possible depends on your visa type and how long you have overstayed.
✔ 2. If an extension is not possible
Leave Indonesia as soon as possible to minimize the overstay fine and avoid further consequences.
Important:
The longer you remain in Indonesia without a valid visa, the higher the risk of:
increased fines
administrative issues
immigration investigations
If you are unsure whether your visa can still be extended, contact us, and we will assess your options.
Yes. If you don’t have all the required documents ready when you apply, that’s no problem. You can simply send the missing documents later via WhatsApp or email.
After placing your order, you will receive our contact details by email (please also check your spam folder).
Please note:
We can only process and submit your visa application once we have received all the required documents and your payment. Submitting everything as early as possible helps prevent delays.
No, you do not need to visit our office.
The entire visa application is handled online. We only need scans or clear photos of your required documents, which you can upload directly via our online application form. You can complete everything comfortably from home.
Yes. Every person traveling to Indonesia needs a visa — without exception. This includes children, infants, and senior citizens.
If you are unsure which visa is right for you or your family, you can use the Visa Finder on our homepage. It shows you the correct visa type within just a few seconds.
No problem. You can send the missing documents later via WhatsApp or email.
Please note that we can only start processing your visa once we have received:
All required documents, and
Your payment
Until everything is complete, the application cannot be submitted to Immigration.
Sending your documents as soon as possible helps avoid delays.










